Last Updated: [29/08/2023]

1. Returns

We want you to be completely satisfied with your purchase from [Your Logistics Company Name]. If you are not satisfied with your order for any reason, you may request a return within [number] days from the date of delivery. To initiate a return, please follow the steps outlined below.

2. Return Process

• Contact our Customer Service team at [customer service email or phone number] to initiate a return request.
• Our team will guide you through the return process and provide you with a Return Authorization Number (RAN) and instructions for returning the item(s).

3. Eligibility Criteria

To be eligible for a return, the following conditions must be met:

• The item must be in its original condition, unused, and in the same packaging.
• The return request must be initiated within [number] days of receiving the order.
• Proof of purchase, such as the order number and purchase receipt, must be provided.
• Some items, such as perishable goods or customized products, may not be eligible for return. Please check the product description for specific return eligibility.

4. Refunds

Upon receiving and inspecting the returned item(s), we will notify you about the status of your refund. If the return is approved, a refund will be processed to the original payment method used for the purchase. Please allow [number] business days for the refund to reflect in your account.

5. Shipping Costs

Shipping costs for returning items are the responsibility of the customer, unless the return is due to an error on our part or a defective product. In such cases, we will provide instructions for returning the item at no cost to you.

6. Exchanges

At this time, we do not offer direct exchanges for returned items. If you wish to exchange an item for a different one, you will need to return the original item and place a new order.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact our Customer Service team within [number] days of receiving the order. We will work with you to resolve the issue promptly.

8. Contact Us

If you have any questions or concerns regarding our refund and return policy, please contact our Customer Service team at info@gfivefoundation.com or 888-383-4919